Client Survey

We at Full Circle Massage, Esthetics & Holistic Fitness strive to provide excellent customer service. Please help us continue to improve by answering a few questions. It's important to know your experience from the moment you contact us until your service is complete. This is a confidential survey that will only be viewed by management. Thank you for your assistance.

Name: (optional)
Phone Number:
Email Address:
Are you a new client?	Yes       No
Gender:	Male    Female
How old are you?	Under 25 25-35 35-45  55-65 65+

OUR RECEPTIONIST

Was our receptionist friendly & helpful? Yes     No
Did they suggest other services? Yes     No
Did you receive an email confirmation? Yes     No
Did they ask how you heard about us? Yes     No

If not, how did you hear about us? Choose one Another Client Another Practitioner Aspen Airport/LCD/Rack Card Aspen Chamber Aspen Institute of Plastic Surgery Aspen Peak Magazine Aspensnowmass.com Concierge Event Planner Facebook Flyer/Poster Full Circle Website Google/Internet Linked In Media Kit Other Postcard Property Manager Repeat Client The Crestwood The Stonebridge Twitter Vail Rack Card Vail Website

PROVIDER

Who was your provider?
Was your provider courteous & professional? Yes     No
Were they professional in their appearance? Yes     No
Did they arrive on time? Yes     No
Did your provider maintain appropriate levels & topics of conversation? Yes     No
Was your provider able to answer any questions that you had?
Yes     No

LOCATIONS

Could you easily find the treatment room where you were having your service? Yes     No

Which treatment room did you visit?
The Crestwood    
The Stonebridge

One a scale of 1-5, please rate the room
Choose one 5 Excellent 4 Very Good 3 Good 2 Needs Work 1 Poor

Was the atmosphere comfortable and relaxing? Yes     No

EXPERIENCE

What service(s) did you receive?

Massage	Nails	Personal Training
Make Up	Skin Care
Hair	Yoga/Pilates

How would you rate your session?
Excellent     Good     Average     Disappointing

Did you reschedule? Yes     No

Did you feel the service was a good value for the price?
Yes     No

Would you recommend Full Circle to a friend? Yes     No

Would you call Full Circle again for future appointments?
Yes     No

Your honesty is both confidential and appreciated…

What did you like best about your experience?


What did you like least about your experience?


How do we measure up to your expectations?
More than expected     As promised     Below expectations

How would you rate our staff and customer service?
Choose one Excellent-You have the best staff ever Very Good-Everyone cares Good-Everyone does their job Needs Work-I need more help Poor-Change your people

SPECIAL OFFERS, PROMOTIONS AND EDUCATION

How often would you like to hear from us?

Daily	Monthly
Weekly	Quarterly

What is your preferred method?

Email	E-Newsletter
Phone	Text message
Mail

How often do you visit the resort?

First vacation here	2-3 times a year
Once a year, every year	Second homeowner

May we contact you to discuss Yes     No